FAQ
NAVDANA
Frequently Asked Questions
Last updated: August 29, 2025
1.Orders
How do I place an order?
> Browse our products, select what you want, proceed to checkout, and complete payment. You'll receive an order confirmation by email.
2.Payments
What payment methods are accepted?
>We accept credit/debit cards, UPI, net banking, and Cash on Delivery.
Is my payment secure?
>Yes, all payments are processed via secure payment gateways to ensure your information is protected.
3.Shipping & Delivery
What is the delivery timeline?
>Delivery takes 0-7 to 10-15 working days depending upon the garment within India.
Can I track my order?
>Yes, tracking information will be shared with you once your order is shipped.
4.Return & Exchange
Can I return or exchange items?
>You can exchange items within 7 days of delivery. As of now, we offer returns only if a wrong or defected product is dispatched from Navdana. We recommend to record the product before you open it for easy claims.
5.Refunds
How long does it take to get a refund?
>Refunds are processed within 0–7 business days after we receive your returned item. Make sure you use a trusted delivery partner.
6.Products
Are the colors shown online accurate?
>We try our best to display accurate colors, but slight variations are possible due to different screen settings and lighting conditions.