Exchange Policy

Ensuring product accuracy and a smooth exchange experience

Product Accuracy and Quality Checks

At Navdana, we strive to make our product listings as accurate and detailed as possible. Every order goes through multiple quality checks before dispatch to ensure it reaches you in perfect condition.

Exchange Eligibility

  • Domestic Orders Only: Exchanges are available only for orders within India.
  • Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags intact.
  • Exclusions: We do not accept exchange requests for colour differences or fabric material variations.

Exchange Process

  • Request Submission: Contact us within 24-48 hours of delivery at contact@navdana.com or call +91-9311120477. Alternatively, submit your exchange request on our website.
  • Processing Fee: A processing fee of INR 300 per product will be charged. Please share the payment screenshot via email.
  • Direct Shipping (Optional): If you prefer to send the product yourself, we will provide the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use a reliable courier service as Navdana will not be responsible for any loss during transit.
  • Reverse Pickup: Once payment is confirmed, our team will arrange a reverse pickup.
  • Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the requested size within 10-15 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 30 days.